Hi,

We have Catalook installed to enable customers in various countries to order from a site.

Whilst testing, all orders were processed (for UK orders) successfully.

However, a ‘real’ order has just been processed for a customer in Germany and the ‘amount’ was massively incorrect. It should have been £37.13 (40.47 euros) but was entering a comma (,) instead of a fullstop (.) and therefore the order was processed by the payment gateway for £3,713.00
Total GBP 37,13 (40,47 €)


This is an urgent support request to ask:
a. Why this has happened?
b. Will this affect other country transactions?
c. How this can be rectified?

Hi,

1. Which payment processor are you using ?
2. Can you check the following :-

a) Admin site settings, advanced, payment settings are GBP
b) Web.Config - Your culture is en-GB
c) Catalook store settings - Your setting is GBP for "Currency on receipts, for payment gateway requests and for the base price of the online currency calculator select / add"
d) if using PayPal - set in store settings the Paypal currency to GBP
e) Admin site settings - Advanced settings - Other settings - default Langiage is English UK

Some payment processor may needs setting on currency. For Example, SagePay WorldPay I think in their settings needs the currency and culture set.

Any problems, telephone for support.